New Real-time delivery analytics is now live

Customer communication
that businesses can trust.

Pineora helps modern businesses automate secure transactional messaging, authentication, customer notifications, invoicing, support communication, workflow automation, and analytics through one secure cloud platform.

No credit card required Free tier forever Setup in minutes

Message delivered

OTP · 0.3s latency

99.99% delivery

Last 30 days

app.pineora.my.id/dashboard

Delivery Overview

Real-time messaging performance

Live

Messages Sent

1.24M

12.4%

Delivery Rate

99.99%

0.3%

Avg Latency

0.31s

8ms

Delivery Volume · 24h+18.2%

DeliveredOpened

Trusted by fast-growing teams and enterprises worldwide

Northwind Stellarpay Cartwave Meridian Looply Brightwork Vantix

Platform

Everything you need to communicate with customers

One unified platform for the messages that matter most — from authentication to invoicing, notifications to analytics.

Authentication

Secure your login flows with reliable one-time passcodes, verification, and account alerts.

Password ResetOTP DeliveryLogin VerificationEmail VerificationAccount Alerts

Customer Notifications

Keep customers informed with timely, branded transactional messages at every touchpoint.

InvoicesPayment ConfirmationsReceiptsSubscription UpdatesShipping Updates

Workflow Automation

Trigger messages from events and orchestrate multi-step flows without writing glue code.

REST APIWebhooksSDKAudit LogsRole Based Access

Delivery Analytics

Understand exactly what happened to every message with real-time delivery and engagement data.

Bounce MonitoringEvent TrackingDelivery RatesExportable Reports

Global Infrastructure

Deliver from data centers close to your customers with automatic routing and failover.

Multi-regionSmart RoutingAuto FailoverLow Latency

Support Communication

Handle customer conversations and ticket updates through the same trusted delivery pipeline.

Ticket UpdatesReply RoutingTemplatesSLA Alerts

Authentication

Deliver every one-time code, on time.

When a customer is waiting to log in, seconds matter. Pineora routes authentication messages through the fastest available path with automatic retries and fallback channels.

Sub-second OTP deliveryMedian delivery under 400ms across supported regions.
Built-in fraud signalsFlag suspicious verification attempts before they reach your users.
Smart retries & fallbackAutomatic re-routing keeps delivery rates high during provider issues.

See the API

Developer reviewing authentication code on a laptop

Notifications & Invoicing

Transactional messages that build trust.

From order receipts to invoices and shipping updates, Pineora helps you send branded, reliable communications that customers actually recognize and rely on.

Reusable templatesDesign once, personalize per customer with dynamic variables.
Attachments & receiptsAttach PDF invoices and receipts to any transactional message.
Delivery confirmationKnow precisely when each message is delivered and opened.

Explore notifications

Invoice and payment confirmation on a screen

Solutions

Built for the way your industry communicates

Whatever you build, Pineora adapts to the messages your customers expect.

For SaaS

Onboarding sequences, verification, and product notifications that drive activation.

For Ecommerce

Order confirmations, receipts, and shipping updates that reduce support tickets.

For Healthcare

Appointment reminders and secure notifications with privacy-first handling.

For Education

Enrollment alerts, deadlines, and student communications at institutional scale.

For Finance

Fraud alerts, transaction confirmations, and authentication for fintech workflows.

For Logistics

Real-time tracking events and delivery notifications across the supply chain.

For Enterprise

Dedicated infrastructure, SSO, and governance for global communication needs.

For Developers

Clean APIs, typed SDKs, and webhooks that fit naturally into your stack.

Industries

Real outcomes across every sector

Illustrative examples of how teams put Pineora to work. Figures shown are representative scenarios.

Ecommerce

Fewer support tickets, happier buyers

Automated order, payment, and shipping notifications keep customers informed from checkout to delivery — so they don't have to email support to ask "where's my order?"

−38%

support tickets*

99.98%

delivery rate

2.1M

monthly messages

SaaS

Activation that starts at sign-up

Verification, onboarding, and product update flows help SaaS teams turn new sign-ups into active, verified users without engineering overhead.

+24%

activation*

0.3s

avg OTP delivery

6 min

time to integrate

Finance

Security customers can feel

Real-time fraud alerts and transaction confirmations give fintech customers confidence, while strong authentication protects every account action.

<1s

alert latency

99.99%

availability

100%

TLS encrypted

Logistics

Every parcel, tracked and communicated

Event-driven notifications keep recipients updated at every stage — from dispatch to doorstep — reducing failed deliveries and missed handoffs.

−27%

failed deliveries*

4.3M

tracking events/mo

24/7

event streaming

*Representative, illustrative figures shown for demonstration purposes.

Developer Platform

An API developers actually enjoy

Send your first message in minutes with clean REST endpoints, typed SDKs, and reliable webhooks.

Node.js Python cURL

import { Pineora } from '@pineora/sdk'

const pineora = new Pineora(process.env.PINEORA_API_KEY)

// Send a one-time passcode
const msg = await pineora.messages.send({
  to: 'customer@acme.com',
  template: 'auth_otp',
  variables: { code: '491028' },
  priority: 'high'
})

console.log(msg.id, msg.status)
// msg_9f2 · delivered
from pineora import Pineora

client = Pineora(api_key=os.environ["PINEORA_API_KEY"])

# Send a one-time passcode
msg = client.messages.send(
    to="customer@acme.com",
    template="auth_otp",
    variables={"code": "491028"},
    priority="high",
)

print(msg.id, msg.status)
# msg_9f2 · delivered
curl https://api.pineora.my.id/v1/messages \
  -H "Authorization: Bearer $PINEORA_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "customer@acme.com",
    "template": "auth_otp",
    "variables": { "code": "491028" },
    "priority": "high"
  }'

# { "id": "msg_9f2", "status": "delivered" }

Ship faster with tools you trust

Idempotent requests, predictable errors, and detailed audit logs — the fundamentals that make an API dependable in production.

REST API

Predictable, resource-oriented endpoints with JSON everywhere.

Webhooks

Subscribe to delivery, bounce, and open events in real time.

SDKs

First-class libraries for Node, Python, Go, PHP, and Ruby.

Audit Logs & RBAC

Role-based access with complete, exportable activity history.

POST/v1/messagesSend a message

GET/v1/messages/:idRetrieve status

POST/v1/webhooksCreate webhook

GET/v1/analytics/eventsStream events

Read the full API reference

Security & Infrastructure

Enterprise-grade security by default

Every message runs on encrypted, continuously monitored infrastructure engineered for reliability and privacy from the ground up.

GDPR ReadyData protection focused

SOC 2 ReadyControls-oriented

Privacy FocusedLeast-privilege design

Pineora is an illustrative, fictional product. Compliance statuses are shown as design examples and are not certified claims.

TLS Encryption

All data encrypted in transit and at rest.

Role Based Access

Granular permissions for every team member.

Audit Logs

Complete, exportable record of every action.

Multi-factor Auth

Protect every account with layered verification.

Encrypted Infrastructure

Isolated, hardened cloud environments.

Continuous Monitoring

24/7 anomaly detection and alerting.

99.99% Availability

Redundant, self-healing architecture.

Global Cloud

Multi-region delivery close to your users.

By the numbers

A platform teams can build on

Delivery reliability

Trailing 30-day average

Countries reached

Global routing coverage

Median latency

Authentication messages

Monitoring & support

Always-on operations

Pricing

Simple, transparent pricing

Start free and scale as you grow. No hidden fees, cancel anytime.

Monthly Annual Save 20%

Free

For side projects and getting started.

$0/mo

Up to 1,000 messages / month

1,000 messages / month
REST API & webhooks
Basic delivery analytics
Community support

Starter

For growing products and small teams.

$29/mo

Up to 25,000 messages / month

Everything in Free, plus
25,000 messages / month
Custom templates
Event tracking
Email support

Loved by teams who value reliability

Illustrative customer stories representing the kinds of teams Pineora is built for.

"We moved our entire authentication and notification stack to Pineora in a week. Delivery is fast, the API is clean, and our support volume around 'I didn't get my code' dropped noticeably."

Priya RamanVP Engineering, Cartwave

"The webhook reliability is the thing that sold us. We reconcile every transactional event, and Pineora just doesn't drop them."

Daniel OkaforCTO, Stellarpay

"Our engineers integrated Pineora in an afternoon. The SDK is well-typed and the docs actually match the API."

Sofia MarchettiLead Developer, Looply

"As a healthcare platform, privacy is everything. Pineora's access controls and audit logs gave our compliance team confidence."

Hana KimHead of Product, Meridian Health

"Delivery analytics gave us visibility we never had. We finally know exactly where messages succeed or fail."

Lucas WeberOps Manager, Brightwork Logistics

"Support has been genuinely helpful, and the platform scaled with us from a few thousand to millions of messages without a hitch."

Amara NwosuFounder, Vantix Education

Case Studies

How teams put Pineora to work

Illustrative success stories focused on operational improvements. Figures are representative examples.

Ecommerce

Cartwave streamlines order communications

By consolidating order, payment, and shipping notifications into Pineora, Cartwave standardized its customer messaging and cut manual template maintenance.

−38%

"where's my order" tickets*

1 week

migration time

Read the story

SaaS

Looply speeds up user activation

Looply replaced a patchwork of scripts with Pineora's verification and onboarding flows, giving new users a faster, more reliable first experience.

+24%

activation rate*

1 afternoon

to integrate

Read the story

Education

Vantix keeps students informed at scale

During peak enrollment, Vantix relies on Pineora to deliver time-sensitive deadline and enrollment notifications reliably to tens of thousands of students.

99.98%

delivery during peak

3×

seasonal scale

Read the story

Logistics

Brightwork reduces failed deliveries

Real-time dispatch and delivery event notifications helped Brightwork keep recipients informed, cutting missed handoffs and repeat delivery attempts.

−27%

failed deliveries*

4.3M

events / month

Read the story

*Representative, illustrative figures. Pineora and the companies named are fictional and for demonstration only.

FAQ

Frequently asked questions

Pineora is a unified customer communication platform. It helps businesses send secure transactional messages — like authentication codes, notifications, invoices, and support updates — while automating workflows and providing detailed delivery analytics through one API and dashboard.

Most teams send their first message within minutes. Sign up for a free account, grab your API key, and use our SDKs or REST API. The free tier requires no credit card, so you can build and test immediately.

Yes. Our Free plan includes 1,000 messages per month, full REST API and webhook access, and basic analytics — free forever, with no credit card required. You can upgrade to a paid plan at any time as your volume grows.

Pineora encrypts data in transit and at rest with TLS, offers role-based access control and audit logs, and runs on continuously monitored infrastructure. The platform is designed with GDPR and SOC 2 principles in mind and follows least-privilege access patterns.

Pineora focuses on transactional messaging with a developer-first REST API, webhooks for real-time events, and official SDKs for Node.js, Python, Go, PHP, and Ruby — so it fits naturally into virtually any modern stack.

Absolutely. Plans are month-to-month (or annual with a discount) and you can upgrade, downgrade, or cancel at any time from your billing settings. There are no long-term lock-in contracts on standard plans.

Yes. Our Enterprise plan includes dedicated infrastructure, SSO, advanced governance, custom data residency options, a dedicated success manager, and tailored SLAs. Reach out via the Book Demo or Contact Sales option to discuss your needs.

Blog

Insights from the Pineora team

Ideas on customer communication, security, and building reliable developer tools.

Security

Designing OTP flows that users actually trust

Practical patterns for delivering one-time passcodes quickly while defending against interception and abuse.

Daniel Okafor6 min read

Infrastructure

How we route messages across global regions

A look at the routing and failover strategies that keep delivery fast and reliable everywhere.

Priya Raman8 min read

Developer Tools

Building webhooks you can actually rely on

Idempotency, retries, and signature verification — the details that make event delivery trustworthy.

Sofia Marchetti5 min read

View all articles

Documentation

Everything you need to build

Clear, comprehensive guides and references to help you integrate Pineora quickly and confidently.

⌘K

API Overview

Core concepts

Quick Start

Send in 5 minutes

Authentication Guide

API keys & scopes

Webhook Guide

Real-time events

SDK Reference

Node, Python & more

Code Examples

Copy-paste snippets

Error Handling

Codes & retries

Rate Limits

Quotas & headers

Support Center

We're here whenever you need us

Find answers fast or reach a human — whichever you prefer.

Knowledge Base

Browse in-depth articles and how-to guides across every Pineora feature.

Browse articles

Help Center

Step-by-step help for common setup, billing, and troubleshooting questions.

Get help

Contact Support

Reach our team by email or ticket portal for account-specific help.

help@pineora.my.id

Community

Connect with other developers and teams building on Pineora.

Join the community

Status Page

Real-time visibility into platform uptime and any active incidents.

All systems operational

Ticket Portal

Open, track, and manage support tickets in one organized place.

Open a ticket

Contact

Let's talk

Questions about the platform, pricing, or an enterprise rollout? Our team is ready to help.

Headquarters

Menara Cakrawala, Level 18
Jl. M.H. Thamrin No. 9
Jakarta Pusat 10350, Indonesia

Email us

support@pineora.my.id — Sales
help@pineora.my.id — Support

Office hours

Monday – Friday, 09:00 – 18:00 WIB
Support available 24/7 online

Careers

Build the future of customer communication

We're a remote-friendly team that cares about craft, reliability, and the developers we serve.

Engineering

Senior Backend Engineer

Remote / JakartaFull-time

Design

Product Designer (UI/UX)

RemoteFull-time

Marketing

Content & Developer Marketing Lead

Remote / SingaporeFull-time

Sales

Enterprise Account Executive

RemoteFull-time

Customer Success

Customer Success Manager

Remote / JakartaFull-time

Health & wellbeing

Comprehensive medical coverage and wellness support.

Remote-first

Work from anywhere with flexible hours and async culture.

Learning budget

Annual stipend for courses, books, and conferences.

Equity for all

Every team member shares in Pineora's long-term success.

About Pineora

Communication infrastructure for a connected world

Pineora was founded on a simple belief: the messages businesses send their customers — a login code, a receipt, a shipping update — should always arrive, and always be trusted.

Our Mission

To give every business — from first-time founders to global enterprises — communication infrastructure they can rely on, so they can focus on their customers instead of their message pipeline.

Our Vision

A world where secure, reliable customer communication is a solved problem — accessible through a single, elegant platform that developers love and businesses depend on.

Values

What we stand for

Reliability first

A message that doesn't arrive is a broken promise. We engineer for delivery you can count on.

Security by default

Trust is earned. We protect customer data with strong encryption and least-privilege access.

Developer obsessed

Great tools get out of your way. We sweat the details so integration feels effortless.

Radical transparency

Clear pricing, honest status pages, and no surprises — with customers and each other.

Global by design

Our customers serve the world, so our infrastructure is built to reach it, everywhere.

Craft & care

From API responses to dashboards, quality is a habit, not an afterthought.

Leadership

Meet the team

A fictional leadership team representing the people behind Pineora.

Arif Santoso

Co-founder & CEO

Naomi Chandra

Co-founder & CTO

Elena Vasquez

VP of Product

Marcus Bell

VP of Engineering

Start building on Pineora today

Join the teams that trust Pineora for their most important customer communications. Free to start, ready to scale.

Customer communicationthat businesses can trust.

Message delivered

99.99% delivery

Delivery Overview

Everything you need to communicate with customers

Authentication

Customer Notifications

Workflow Automation

Delivery Analytics

Global Infrastructure

Support Communication

Deliver every one-time code, on time.

Transactional messages that build trust.

Built for the way your industry communicates

For SaaS

For Ecommerce

For Healthcare

For Education

For Finance

For Logistics

For Enterprise

For Developers

Real outcomes across every sector

Fewer support tickets, happier buyers

Activation that starts at sign-up

Security customers can feel

Every parcel, tracked and communicated

An API developers actually enjoy

Ship faster with tools you trust

REST API

Webhooks

SDKs

Audit Logs & RBAC

Enterprise-grade security by default

TLS Encryption

Role Based Access

Audit Logs

Multi-factor Auth

Encrypted Infrastructure

Continuous Monitoring

99.99% Availability

Global Cloud

A platform teams can build on

Simple, transparent pricing

Loved by teams who value reliability

How teams put Pineora to work

Cartwave streamlines order communications

Looply speeds up user activation

Vantix keeps students informed at scale

Brightwork reduces failed deliveries

Frequently asked questions

Insights from the Pineora team

Designing OTP flows that users actually trust

How we route messages across global regions

Building webhooks you can actually rely on

Everything you need to build

API Overview

Quick Start

Authentication Guide

Webhook Guide

SDK Reference

Code Examples

Error Handling

Rate Limits

We're here whenever you need us

Knowledge Base

Help Center

Contact Support

Community

Status Page

Ticket Portal

Let's talk

Headquarters

Email us

Office hours

Build the future of customer communication

Senior Backend Engineer

Product Designer (UI/UX)

Content & Developer Marketing Lead

Enterprise Account Executive

Customer communication
that businesses can trust.